Mike Patterson was the best! He worked with me so that I would understand the process and kept my expectations realistic. He always returned my emails and phone calls in a short amount of time and I felt very taken care of throughout a time that could have been a lot more stressful.
She was amazing! Her and her assistant. They were prompt and answered EVERY question we had, which was an accomplishment for them. : ) I would HIGHLY recommend them to everyone!
I want to make sure that Robert Hastings was mentioned. The initial contact and subsequent contact that I had with him was a definite factor. Missy was also attentive and made sure I got everything I asked for.
I did not interact directly with Lacey, but I did interact with her assistant, Billie Hernandez. Billie was an absolute pleasure to work with. I have never had a loan process go as smoothly as this one went.
Lacey gave me the most information about our mortgage options up-front, unprompted, and did a great job explaining loan types, fees, etc in detail, which was very much appreciated. Of all the loan officers I spoke with, Lacey’s level of service was by far the best.
Lacey Moores is top notch. We had a small window of time to complete the transaction. / She was able to close the deal on time, even though the bank was difficult to work with. / I would definitely recommend her, and prime lending to anyone needing financial assistance in obtaining a mortgage loan!!!!
We feel Todd went the extra mile to complete our purchase. We highly recommend him for all mortgage needs.
She was amazing!! Was able to get things done right and even close early when I was told by another company it couldn’t happen!
Scott explained and answered our questions in such a way that we understood the information and felt comfortable with our decisions. Bar none, he is an exceptional Originator/Loan Officer.
Exceptional – listened to our intent, developed options w/recommendations and then maintained contact to ensure we were comfortable and we could close on time. Have used USAA in the past and Scott was head and shoulders above their service.